How does shipping charges work with exchanges or returns?Updated 4 months ago

If returning an item to our warehouse (whether it is a return or an exchange for another item), it is the customer's responsibility to pay the return shipping charges. 

Please return your item(s) using a shipping service that provides you with a tracking number (such as UPS, FedEx, USPS, etc) so you can keep track of your return.

We can provide you with a return shipping label, based on the weight of your return.Bulk orders may not be eligible to receive a return label. If you choose to use the pre-paid FedEx label that we provide, there will be a $15 fee deducted from your refund. This deduction is only if you decide to use our provided label; you are not obligated to use this label.

(NOTE: For shipping items back to us, we do recommend that you take advantage of a mail carrier's (UPS, USPS, FedEx, etc) "delivery confirmation" feature. This will allow you to easily track your return and make sure that it gets delivered to our address. Although most returns do successfully make it back to us, you should be realistic and realize that mail carriers (UPS, USPS, FedEx, etc) do occasionally make mistakes and may lose/mis-ship a package. In the rare event of a mistake occurring, you want to be able to track your package to see where it ends up at. We cannot be responsible for a returned item that was lost/mis-shipped in the mailing process. Once again, for this reason we do recommend that you use a "delivery confirmation" feature when sending back an item.)